SpiceLogic Help Desk
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Technical Support Policy

  • Technical Support is available for latest versions of our software products and support is provided based on annual subscription.
  • We support Limited Number of tickets for an active subscription and that Number may change time to time.
  • We do not provide patches for older versions, rather, everytime we fix a bug or add new feature, we release a new version. So, if you are reluctant to use the latest version and if you request a patch for an older version, we will not be able to provide that. Moreover, if your reported issue is not reproducable in the latest version, we will request you to try the latest vesion.
  • As our software licenses are sold AS IS, We cannot guranty solution to a problem you report. Even though we will try our best to solve the problem.
  • Writing Integration code is beyond our support scope; You may request professional paid service for that thru the Help Desk.
  • Debugging your code is beyond our support scope, therefore please do not send big chunk of code. Rather, send us a very simple application regenerating the problem without any extra dependency so that we can quickly compile and spot just the problem part.
  • We may not be able to respond a ticket if the ticket contains very long description of the issue. We can respond to one issue per ticket described in simple and short paragraphs.