SpiceLogic Help Desk
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Technical Support Policy

  • Technical Support for current versions of our software products is provided by yearly subscription.
  • We may not offer support for a previous or older software version.
  • Writing Integration code is beyond our support scope; You may request professional paid service for that thru the Help Desk.
  • Debugging your code is beyond our support scope, therefore please do not send big chunk of code. Rather, send us a very simple application regenerating the problem without any extra dependency so that we can quickly compile and spot just the problem part.
  • Please do not create very long description of the issue, try to minimize one issue per ticket and describe in as simple and short paragraph as possible. It will be always better if you can create a screen video showing how to regenerate the problem. We will be able to respond very fast if you do so.
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