Try-Before-You-Buy

All of our software is available on a try-before-you-buy basis. Anyone may request a free 7-day evaluation version of the software under no obligation for further purchase. After 7 days, the trial license expires and the user must purchase a permanent license to continue to use the software. The trial version is designed to be "fully functional" containing all the functions and features of the full software with some limitations and incentives to purchase a license. The nature of the difference between the trial and real versions is subject to change from time to time, but SpiceLogic will always attempt to make the trial a true evaluation of the full product.

We encourage the free distribution, copying, and sharing of our trial versions (note trial versions have file names containing the word "trial"). However, the trial version must be distributed "as is" without any modification to the package including additions and subtractions of files. We also require that the trial version always be properly represented as a free trial version for purposes of evaluating the software for purchase, and never as freeware. SpiceLogic reserves the right to refuse permission to use any version of our software including the trial version to anyone we deem harmful to the company, its reputation, or its customers.

Privacy

SpiceLogic Consulting & Technologies respects our customers' privacy and handles all customer information with the greatest of care. We do not share your information with other companies without your permission, or use it ourselves beyond the reasonable support of the products or services you have purchased from us. We will share with you occassional upgrade announcements. As we increase communications by publishing tip sheets or newsletters, you will be permitted to opt-out at any time. You can be sure that any additional spam or telemarketing DID NOT originate from the information you shared with us!

Support

We are dedicated to providing the best support possible to our customers. We provide free support to anyone who is using our products. From time to time we may have to prioritize support service in favor of paid customers, or in favor of those with the most serious problems.

The primary method of support is by email. E-mail is the fastest and most thorough way to get support. We also provide phone +1(647)4086-872 support when possible. Due to high sales activities, we occasionally have to resort to return calls for phone support. If we cannot take your call, we will get back to you as soon as we can.

Bugs

Though we test our software quite thoroughly, customers do occasionally encounter a bug. Please report bugs immediately. DO NOT assume someone else has reported it or it may go overlooked. We take all bug reports seriously and address them as thoroughly and as promptly as possible. Serious bugs are very rare. In the event that a bug is reported that causes a serious effect such as a crash, corrupted diagram, or lost work, such a bug is addressed on the highest priority. In most cases, a serious bug can be fixed and an update posted for download on this web site. Upgrades for bug fixes are generally free (see following section).

Upgrades

We post bug-fix upgrades on the web site often. The upgrades are typically very minor in terms of adding functionality and are primarily intended to fix a reported problem. Customers can receive these upgrades without charge. These mini-releases happen often, sometimes monthly or more, depending on the nature of the bugs. Therefore the customer should check back from time to time to see if a new version is available (checking for updates is simplified in by a feature available in the product's Help menu).

Major upgrades with new functional or feature content are provided without charge if they are released within 90 days of your purchase of the previous version.

Major upgrades that become available after 90 days following your purchase will be offered to you at a discount rate. The amount of the upgrade discount varies greatly based on the product and the package purchased.