Paypal subscription, can I change a subscription amount once running, or stop subscription?

An user 8/31/2010 11:02:36 AM

Hello, With Paypal subscriptions, can I change a subscription amount once running, or stop the subscription? I am mindful that if my customers subscribe and I want to amend my prices in the future, if they have a fixed Paypal subscription they would continue paying the original amount. In short, if my prices went up in say 5 years, how would I best amend subscriptions? thank you Craig

- [SpiceLogic Support Technician] 8/31/2010 10:44:18 PM

Dear Craig,

Actually, your user will need to visit your website where you can set another Subscription Button with the property related to Subscription Modifications. So, you may send an email to the user to click a link (to come to your website) where he can click your Subscription Button (with Modification properties).

I believe, there should be a better pattern. Please allow me couple of days to get you a better answer.

- [SpiceLogic Support Technician] 9/1/2010 4:00:59 PM

Dear Craig,

We have prepared the detailed answer for you from PayPal documentations.

Suspending Subscriptions

If you became a PayPal Merchant after October 15, 2009, you can suspend a buyer’s subscription. Suspending a subscription lets you stop charging the buyer, but keep their subscription profile active so you can use it for future charges. For example, if your subscriber is going on vacation and wants to stop receiving the subscription material during that time, you can suspend their subscription. Only PayPal merchnats can suspend subscriptions.

Log in to your PayPal account at https://www.paypal.com.
Click the History subtab.
The History page opens.
From the More Filters dropdown menu, select Subscriptions and agreements > Recurring payments > My profiles.
The History pages displays a list of recurriing payment setup transactions.
In the My profiles list, locate the subscription that you want to suspend.
In the row for that subscription, click the Details link.
The Recurring Payments : Profile Details page opens.
Click the Suspend link under Profile Status.
Click the Yes button to confirm the suspension.
The Recurring Payments : Profile Details page refreshes with a message confirming that the subscription is suspended and no further amounts will be collected.

Note: You can reactive the subscription later to resume the collection of payments by returning to the profile and clickling the Reactivate link under Profile status.

Editing a Subscription Profile

If you became a PayPal Merchant after October 15, 2009, you can edit a buyer’s subscription profile.

As a subscription service provider, you can edit a buyer’s subscription profile in the Edit Profile page. Use this page to update buyer information, adjust the cost or cycles of the subscription, and specify how to handle missing or failed payments.

Log in to your PayPal account at https://www.paypal.com.
Click the History subtab.
The History page opens.
From the More Filters dropdown menu, select Subscriptions and agreements > Recurring payments > My profiles.
The History pages displays a list of recurriing payment setup transactions.
In the My profiles list, locate the subscription that you want to edit.
In the row for that subscription, click the Details link.
The Recurring Payments : Profile Details page opens.
Scroll to the bottom of the page and then click the Edit Profile button.

The Recurring Payment Details page opens.
Change the subscription service name by entering the new name in the Product/service text field.
Change the limit of failed payments allowed for this subscription in the Failed payments maximum field.
- To set a limit, click the Suspend after radio button and enter a number in the failed payments field.
- To remove a limit, click the No limit radio button.
Indicate whether to include missing payments in the next billing by selecting Yes or No from the Add missing payments to next billing dropdown menu.
Edit the subscription payment cycle in the Total Number of cycles section. Click the payments radio button and enter the number of payments, or click the Indefinite radio button to continue payments until the account is cancelled.
Enter any changes to the subscription cost, shipping charges, or tax amount in the Cost section.
Update the buyer’s shipping information in the Shipping address section. You can change the name, address, city, state, or zip code. You cannot change the shipping country.
Click the Save button.

Also you may let your subscriber know that his/her active subscription would end and he/she needs to visit your website (maybe in his/her account) where he/she can modify the subscription. The same subscription button can be used for Modify Subscription task, just by changing a property.

Please let us know if you have any more questions.